Protecting your personal information: General Privacy Statement
Street Connect aims to transform lives with the love of Jesus. We work in the UK, primarily in the city of Glasgow and surrounding areas.
We care about people and treat everyone we are in contact with fairly, being transparent and earning trust and confidence. We promise to respect any personal information you share with us, or that we obtain from other organisations about you. We keep personal information safe. When we collect your information we will not do anything with it you would not expect us to.
We are registered with the Office of the Information Commissioner, registration number ZB254387, and we are the data controller of any personal data that you provide to us.
How do we collect information about you?
The type and amount of information we collect and how we use it depends on how and why you provide it.
We will collect personal information (data) from you either (a) directly or (b) indirectly.
(a) Directly from you
We will collect data from you via our website, by email, phone or letter, or in person when:
- you meet with staff or volunteers for an initial assessment of your circumstances as a potential participant in one of our recovery programmes;
- you provide additional details as part of your ongoing recovery programme;
- you make a donation;
- you ask to join our mailing/supporters list;
- you register for and/or attend one of our information or fundraising events;
- you attend a general meeting or our Annual General Meeting.
(b) Indirectly about you
Your personal data may be shared with us by independent event organisers or other organisations who support Street Connect, or fundraising sites such as Virgin Money Giving or Just Giving. These independent third parties will only pass your information to us with your consent.
Social media: Depending on your settings or the privacy policies for social media and messaging services such as Facebook, you may give us permission to access information from those accounts or services.
Sharing data between third-party organisations: You may also give permission for third-party organisations to share your data with other third parties, including other charities. You may do this when you buy a product or service, register with a website that runs competitions or by registering with a comparison site. The information that Street Connect will receive from these services will depend on your settings or the responses you give. You should regularly check your electronic settings.
We will never purchase personal data from or sell personal data to, third parties.
Website information – ‘Cookies’: Currently our website uses only one ‘cookie’ and this belongs to Google. This logs technical information only, e.g. the user’s IP address, operating system, browser used, pages visited, date and time of visit etc. For more information about Google Analytics visit the Google Analytics website. We use this information to help improve the flow of our website.
What personal information do we keep?
The information we keep will include some of the following, depending on the nature of your relationship with us:
- First and last names
- Phone number(s)
- Email address
- Marital status*
- Age & gender*
- Family details*
- Education and employment*
- Church affiliation (only if provided)
- Credit / Debit card data – from donations
- Bank account details – from standing orders/giving by internet banking
- Gift Aid declarations
- Donation history (financial and physical gifts)
- Relationship to other supporters (if given)
*These details will only be collected from participants (those seeking or receiving support from us).
What sensitive (special category) personal information do we keep?
If you are a participant, we will also collect, store and use the following “special categories” of sensitive (special category) personal information (if you give us this information)
- Health, including any mental or physical conditions you notify us about
- Religious beliefs
- Racial/ethnic origin
- Sexual orientation
- The results of a criminal record check / criminal record.
How do we use your personal information?
We will use your personal information to:
- guide us in working out how best we can help you, as a participant in a recovery programme, and provide you with the support you have requested;
- keep a record of your attendance as a participant at one-to-one or group meetings;
- process financial donations, including Gift Aid;
- contact you through newsletters and appeals, by post and email, based on consents given;
- tell you more about our work, thank you for your support and invite you to continue supporting us;
- issue invitations to fundraising or other events.
We will sometimes analyse the data we hold to tailor how we keep in touch with you and make sure our communications with you are appropriate and cost effective.
We may use external sources to help us to keep your data up to date, for example the electoral roll. We will always follow current direct marketing rules, such as those in the Code of Fundraising Practice.
Whatever it is about Street Connect you are interested in, we want to speak to you in the way you would prefer – whether that is by email, social media, on the phone or in writing. We aim to make it easy for you to tell us how you want us to communicate, in a way that best suits you. Our forms and information have clear marketing preference questions and we will always include information on how to change these preferences.
If you decide that you no longer want to hear from us, please get in touch to let us know and we will make sure your wishes are followed.
Who do we share your information with?
We carry out regular reviews of who has access to the personal data we hold to ensure that your information is only available to appropriately trained staff within Street Connect, and only used by other organisations providing services to us (such as issuing our e-newsletters) who are registered with the Information Commissioner’s Office and comply with all current data regulations.
If you are a participant, within the organisation we will share your information with those who can contribute to providing you with appropriate support. If you ask us to, we will share your information with other organisations who may also be able to help you, including support services and benefits providers (e.g. local authorities, your doctor).
Under current law we need to disclose your details, if required to do so, to the Police (e.g. as part of a criminal investigation), regulatory bodies or legal advisors. We may also pass on relevant information to appropriate agencies such as the Police or local Social Work department where evidence of child or adult abuse has been disclosed to us, in particular where this involves a vulnerable person, or there is genuine concern relating to self-harm or a potential suicide situation.
In every other circumstance we will only ever share your data if we have your explicit and informed consent.
Location of your personal data
As with many other UK-based organisations, the computer servers that hold our data are run by international companies. The system we use is hosted by Microsoft servers located in Europe. The company employs security measures that comply with current industry-wide standards. The collection of your data is covered by the EU General Data Protection Regulation (GDPR) 2016, which came into law in May 2018 and is now incorporated in the UK Data Protection Act 2018.
How do we keep your information safe?
We have procedures in place to ensure there are appropriate controls to protect your personal information, whether this is in hard copy (paper) format or on our computer systems. Our online forms are always security checked. Our computer network is protected against viruses etc. and is regularly tested.
How do we keep your information up to date?
We rely on you to let us know if your contact details or other personal information changes. You will help us greatly if you let us know of any changes as soon as possible after they happen.
Accessing your information and correcting any mistakes.
You have the right to see the information we hold about you. If you wish to do this please write to us at the address below and provide evidence of your identity. If you see any mistakes please let us know and we will correct them. You also have the right to ask us to stop processing your information, and if it is no longer needed for the purpose you provided it to us (e.g. for processing your donation or registering you for an event) we will do so. When you ask us to stop processing your information we will remove your details from our mailing lists, which means we will not contact you again.
Changes to this Privacy Statement
We will review and revise this Privacy Statement from time to time. If we make any major changes we will let you know what these are through our website.
If you wish to get in touch with any comments, questions or concerns, please:
Email: [email protected]
Phone: 0141 237 5859
Write to: Iain Duncan
340 Cathedral Street
Concerns and complaints
If you have a concern or complaint about our use of your personal data and this is not resolved through informal discussion following contact with us, you have the right to make a formal complaint using our Complaints Procedure.
If having followed our procedure you are still not satisfied, you also have the right to complain to the Information Commissioner’s Office in relation to our use of your information. The Information Commissioner’s contact details are:
Information Commissioner’s Office – Scotland
45 Melville Street
This version was approved in December 2021.